In order to reduce traffic congestion, limit contact, and maintain distance, students in grades 5–12 will seek technology support using the new, cloud-based ticketing system.
Support specialists will use remote access whenever possible to remedy problems. If a problem cannot be resolved remotely, the student will be instructed to deposit the laptop into the appropriate division box for pick up.
- 5th-6th grades: Dobbs East upstairs in the Commons area outside Mrs. Sentilles’ office
- 7th-8th grades: Dobbs East lower floor in the Commons area
- US: Labry Hall Atrium
The technology help team will return the computer to the appropriate division coordinator once it is fixed.
If a tech support member must see the student with her computer they will arrange to meet the student in the students assigned division for consultation. Devices will be wiped down, and the technology help team will wear gloves while working on the machines.
Technology issues for girls in K-4th grades will continue to be submitted by the student’s teachers. Tech specialists will make arrangements to repair that computer with teachers.
If we are 100% remote, K-4th grade parents will communicate directly with technology help team members.